DONT EVER DEAL WITH THIS COMPANY. They have messed be about since December. Failing to delivery goods that I had paid extra money for a named delivery of, on 3 separate occasions. Each time I had to take a day off work and arrange childcare to collect my daughter from school, and each time the delivery never came. When finally a delivery was made (the 3rd date given) the headboard of the bed (which was terribly bad quality) was damaged. There was a hole in the flimsy packing boxes - which were reused, and the struts of the headboard were cracked. The bed also required gluing which wasn't made clear at the time of purchase. A 4th date was given and when my replacement part was delivered it was completely the wrong bed frame and bizarrely two headboards of different sizes to each other. Neither fitting my other bed frame parts. I was then promised a partial refund which never materialised and told once the frame was collected (a 5th date) I would receive a full refund. I once again waited in and arrange cover at my own cost, and an hour before the delivery was due to collect, the tracking notice changed to announce my collection had been postponed. When I called customer services they told me that the collection had been incorrectly booked by the supplier - Worldstores, for 1 man instead of 2 man and so it would have to be organised again. They told me this would happen on Saturday 3rd Feb (6th scheduled delivery/collection date). I sent an immediate email to Worldstores to demand a full refund and explain the inconvenience of having not only the bed I desperately needed, but a room full of broken bed frame parts that I had no means of disposing of. I received no reply for 5 days and then was told that the earliest a collection could be arranged was Monday 5th February (7th scheduled date) which as they know was not ever a possible date for collection or delivery as I am a working person. They are the most useless and unprofessional company I have ever encountered. I am out of pocket not only the money paid for this but 3 work days, the cost of several childcare helpers, and now will also be out of pocket to pay for the damn bed frame to be disposed of. This is theft, they have taken my money in early January, and still I am without goods. As usual, they ignore my request for refund and tell me they wont do this until they have the broken goods, but seem unable to arrange collection, not EVER listening to my pleas of frustration and annoyance that they can't comprehend that working people aren't sitting at home for them to turn up, or NOT!!!! DO NOT GO NEAR THEM