We purchased a bed via them for my son and girlfriend. They have a wooden floor in the flat. The bed after a few months is broken. They claim the manufacturer instructions stated that it would need protection to stop it slipping. The instructions we received with the bed from Worldstore did not state that. Even if they did surely this should be highlighted at the time of purchase - who ever heard of a bed not being suitable for a bedroom?! Every contact with them has passed the responsibility to the manufacturer. We did not purchase from the manufacturer. My recommendation is to never purchase anything from this company - they have no interest in you as a customer.