Pathetic customer support. They don't care the customer once we placed the order. Item didn't deliver on agreed date. The delivery was cancelled on the very morning of the day. NO PHONE CALLS or APOLOGIES from worldstore. Just a text message from the delivery team.
I have ordered a next day delivery available item, paid for shipping and agreed to deliver after 7 days. They dont delivery weekends and only certain days they will deliver the item. That too they give a whole day window. The problem is I work Monday to Friday and I cannot plan my leave. If i get 3 hours window i can arrange half day. We get 4 hr window on the delivery day.
So I took a full day off and I confirmed (on phone) the delivery the day before the scheduled delivery and they told everything is ok. They could told me at that point so that I could cancel my leave. I got a text message on the day that my delivery is cancelled. I lost my annual leave which I took only to collect this delivery.
I tried to call them and i had to wait around 50+mins to talk to someone who give reply just like a robot. I emailed them and it took around 10 days to get the reply.
So who will take this responsibility?? I have lost one days pay when I took another leave to collect this. Will the world store pay me this??
Is this the way you are treating you customer????
6 years ago
Worldstores has a
1.2
average rating
from
120
reviews
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