I Purchased 3 items and and requested 1 item to be canceled and it was not possible so either I had received all the items and refund one that i dont want or they cancel everything and block the amount. which is doesnt make sense as it was a few days after obviously the money is already in their account. so i kept getting messages that the items are out for shipping and when i tracked the shipping it was already in Dubai. funny enough i after a day or so i received and email from Youssef that the amount has been blocked from their end i will receive it back in to the account. wheni contacted the bank the bank is telling me that the amount is deducted by the merchant YOOX so i should liaise with them for refund i'm so tired of this back and forth already obviously the bank wouldn't lie. YOOX on the other hand after reading all these bad reviews and as a 1st customer i dont trust them. I JUST WANT MY MONEY! i will never purchase from them ever again. I am so frustrated. can they just resolve this without back and forth emails. I've been requesting for a call from them regarding this as i cant get through telephonically. this is RIDICULOUS! Another things is they sent me an email saying they happy my issue was resolved who resolved this ISSUE? I CANT LOGIN INTO MY ACCOUNT apparently i don't have an account with them anymore even my email is not registered with their website anymore. DO NOT PURCHASE FROMTHEM!!!! bring back my money !