I have been trying to send a return item to YOOX since 06/01/21. The parcel has all the correct documentation, it was sent back to me once after almost 3 months in limbo and again this time, same issues. YOOX customer service are not helpful at all, in fact they are rude but given the amount of issues they are dealing with I probably can’t blame them! Before Brexit everything was fine, returns, refunds, slow but they got there, now it all seems like one big scam and I’m £491 out of pocket!!! They reply to these reviews saying they are dealing with the issues, they are not dealing with anything. Be very careful ordering anything from YOOX until they can sort their problems!