Terrible unprofessional service again and again. Fourth time now they've made a mistake. First time I ordered Bikkemberg boots and they fraudulently sent a second hand pair whilst advertising new stock. Not just worn several times but at least several years of daily wear, the sole was almost worn away. Next time ordered some CK205W39NYC trousers in mens size XL, what was sent was a woman's XS, it was about half the size of what I was expecting. It took many weeks for me to get a refund. Recently ordered a Raf Simons jumper with large red shoulder patches. Got one with blue shoulder patches instead. Latest order was for some grey Raf jeans. Got sent a white pair instead. How on earth a site can't deal with basic stock control is quite shocking to be honest. They shouldn't be running as a site if they can't get basics which an online clothes retailer should be doing. It's not difficult to do. Each time a mistake happens it takes weeks and weeks to get refunded as first it's about 4 days or so for the return then inexplicably they then take a week+ if not longer to issue a refund even after they receive the item (which you can see when it arrives on tracking). Why they need to take 10 days for example to deal with a customers returned item once it's received is baffling to me. From ordering it, getting the wrong item sent to you, repacking it and returning it to them, them then spending their customary week+ on the item for a weird reason before issuing refunds, the whole beginning to end process takes about a month with your money tied up all that time. Their customer after care is terrible. It's very difficult to find their phone number for a start, and they have NO will to rectify their mistakes or help out at all. You just get generic answers. I've asked previously after receiving a wrong item with one last one still showing on their site if they can hold it for me until the return gets there and then send me my correct item, but they simply don't care about a customer experience, or have any shame about their own faults in sending out incorrect stock time and time again and trying to rectify that for customers. Avoid this joke company.