I give them 1 star for sending the dress in a timely way. I ordered a 12 and received a huge dress. (I had checked the conversion chart etc). It looked awful on. I asked for a refund as I had missed the 30 day chance of mind. I believe that it is not a change of mind issue, as there is no way this is a size 12 dress. I sent photos of arm measurements etc. They refused to let me return it, saying that styles vary. But the dress on the mannequin was fitted, and the dress is like a sack. I paid good money as it was not cheap.
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