I have been a customer for over 10 years. Yoox has gone seriously downhill, especially since they have been working with so- called “partners.” I ordered a pair of shoes with a 14 day return policy, which I was not informed of until I contacted the yoox customer service multiple times by email (they have no phone number) and the return time expired in the meantime. I returned the shoes anyway in perfect condition and Mon Ami based in Rome said they will offer only a partial 50% reimbursement. They can sell the shoes again for the same amount so in my opinion, this is just extortion of customers. Yoox should enforce the same return policies for their partners as they have as this is really confusing, especially when your customer service consists of cut and paste form messages by email. One of the worst consumers experiences I have ever had. I will never buy here again. Don’t ever buy anything from yoox partner Mon Ami especially!!!!