Yoox (Netaporter) probably has multiple corp. bodies around the world. And every seems holding different reliability standards. The coolest part is that they use very cheap international shipping not requiring extra toll. When ordering from Nordstrom in Japan, the toll makes the cost unbearable. Not the case with Yoox. The shipping time is much faster than from Aliexpress; around 1 week to Japan. Then I can say only for the Japanese Hub. It works very reliable. Mistakes happen, but very rare. Shippings above $300 are free regardless of the route from the warehouse abroad. Returns happen to local address and not expensive. The bad part is that they deduct a small shipping fee from refunds REGARDLESS of their responsibility. Whenever it is wrong item, damaged or wrong size, they deduct something like $7 in Japan. Their internet coupon program is always a hoax. No coupon ever worked. But on some occasions they may put a working coupon to the box with your order. It has short active period, but works, when you need something urgently. Lately, their website started glitching, showing some items as unavailabe at check-out. However they may become available on the next round of sales. Supercharging is not that bad as it was told below. Generally non-sale items are supercharged not more than 15%, but when on sale, it may become -85% when two offers combine.