A zero would be more more fitting ,their customer service is horrendous. contacted Alaa from from yoox not only did they send wrong sizes and I measured the items and sent them their measurement which corresponds to two sizes smaller such a scam . They also keep forgetting items from my shipment twice the same item ! I have yet to resolve my refund , I have yet to have any sort of resolution for 1) missing items twice 2) wrong sizes with correct size staples on !! Such a scam I can’t believe yoox Italian let such people take charge of their customer service . It’s been weeks and I email them every few days and no response !