One of the most unfortunate instances of shopping online I have ever had since shopping online became popular. You stop com recently sent me an order that I did not expect nor wanted instead of receiving my strategic Italian ankle sueboots that I ordered and paid for I got a pair of old beaten up worn filthy dirty. Sneakers sized 12. I took pictures and sent everything to Luke's the investigated. If the waiting for these boots for over a month it was, they were clearly stolen by someone who works in the warehouse, replacing the shoes on their feet. The filthy sneakers from my booties. They refuse to believe this incident and have sent me an email stating that they are sending me back. These filthy disgusting pathetic dirty horrible sneakers. I'm not refunding my money. I will never shop with this company again. I do not recommend them. The custom is service is awful. You can barely understand them and there. They will not allow you to speak to a manager of somebody in quality. I never gotta call back from the manager. As one of the customers, services said they would have. Someone call me into 3 hours. Never got the call back. I got only an email stating. They were sending me back these filthy f****** sneakers that were not even mine. This is what I get for being a long time. Customer for 6 years in spending thousands of dollars. They do not care about their customers do not order from this company