I'm writing to express my frustration regarding a recent incident involving lost or stolen items during the return process. As a loyal customer with 157 orders under my belt, I find it extremely disheartening to encounter such an issue.
In this instance, Yoox's response has been less than satisfactory, bordering on absurd and embarrassing. The lack of assistance provided feels akin to talking to a brick wall, and this experience has left me feeling utterly disappointed.
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