Been using this company for few holidays, didn't make any claims yet, so didn't have any interactions with them, just the web experience. My current trip is towards an Amber listed country (since 17th of May), accidentally and to my surprise, I found out that my insurance company sold me a product that I can't use. They consciously sold it, knowing that I can't use it and still sold it to me. For me this way of doing business is awful and looking to fool the customers. If you sell something that cannot be used, what's the point of the product? Unfortunately I can't select zer0 stars, that's why, I gave one star.