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Anonymous
We arrived at our Hotel to find we were moved to another hotel, when we got to the hotel we had booked a 1 bedroom apartment, we got a studio, as compensation for moving hotels gave us a free breakfast. when phoned the numbers on the letters we had passed us from pillar to post when we came back to England and complained said that we never complained to the hotel never complained to the numbers we had been given they are complete liars as we spent a full morning on the phone to the local number who passed us to someone in England who then said to complain to hotel who said we had to complain to the hotel we should have been staying in. Not one of them attempted to do anything about it. When you pay for a one bedroom apartment you expect to get one not pushed in a studio. Otherwise we would all be paying for studios and demanding one bedroom apartments nothing but liars they have now turned round and said we made no complaints while we were there. Be very careful of this company, I would never book with them again.
7 years ago
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Youtravel has a 1.6 average rating from 21 reviews

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