Here is a warning: DO NOT BOOK ANYTHING THAT YOUTRAVEL.COM offers! Your holiday could well be ruined by a company that does not care for their customers. As a group of 8 family members we booked our holiday in April for Mid August arrival. We travelled to newly opened 4 Star LaBranda Cactus Garden resort in Fuerteventura and on arrival at the hotel at 11.15pm after 20 hrs travelling, we were told that the rooms we booked were not available for 2 days! We were then put in a cab and sent 20 minutes down the road to the most appauling, decrepit hotel. The rooms were the worst I have ever seen! Mould on the walls, paint falling off, damaged fixtures and fittings. We had to remain in this horrible 3 star hotel for 2 days of the 7 we had booked. We paid nearly £7000 for this holiday for the group and were truly gutted to find out on our return after complaining for the loss of the 2 days of luxury we had paid for were offered compensation of £90! what a joke! Avoid this company and book with a reputable Holiday brand.
This is my first post and there will be many more from myself and our group to try and make sure others do not suffer the same.
I will add that once we were returned to our original hotel and given our rooms, the rest of the holiday was amazing. The Labranda Cactus Garden is beautiful, the rooms and facilities are stunning, but 5 days was not enough!
7 years ago
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