My agent booked my hotel through these cowboys. It was disgusting I have travelled to many countries never having stayed in less than a 4 star. I unfortunately stayed at the Diverhotel lanzarote, disgusting place! I complained during my stay and upon my return. Youtravel will not even discuss the issues directly with me only via the agent. They initially said all the problems were my fault for not complaining whilst in resort. I replied saying actually I had 3 times but was ignored, they also said no one else complained, again totally incorrect as another couple used my phone to complain and I have the bill to prove it. Still awaiting further reply and I first complained in June. Avoid this awful company.