Absolutely disgusted with Zenith windows. I ordered a Velux window and was assured that the scaffolding was included in the price. They then sent the men to try and install it WITHOUT scaffolding! It had already been measured and definitely needs scaffolding to install it. I then waited over a month...and heard nothing. Repeated attempts to get through to customer service and was told my order had been cancelled BY THEM. So far no reply to my repeated emails other than a request for a bank statement to prove I paid the deposit so they can refund it. So through another avenue I found out the penny pinching company decided they wouldn't pay for the scaffolding. Unless I fork out another £550 I won't get my window. 😡