Had my parcel send to my works address and the business closes at 5pm. The Yodel driver called and I explained the I was at home and they would need to come back the next day. The driver left my parcel, so when I arrived the next day, no card, no parcel, an email came through that the parcel had been left. I contacted Zooplus immediately and was informed I had to complete a yodel disclaimer form. This paperwork has been back and fort over the last few weeks, items have not been replaced or refund, making me feel that I caused the problem. Would never recommend this company. Poor customer service, parcel still missing, no refund or replacement, I am now going through the bank for a refund. AVOID at all costs!!!!