On 23 June 2016, I called you because There was a water leak in the Airing Cupboard from the Pump and the cylinder. I wanted you to stop the water leak and stop the water from going to the ceiling of the kitchen. your engineer came and stop the main water only and told me that the water leak will stop after a while may be 2-4 hours. He spent about an hour waiting in the car telling me that he is waiting to receive the quotation from the office. After an hour the quotation had not arrived and he asked me for my email to send the quotation later. I paid the 96 pounds by Cheque to him. I was waiting for water leak to stop but it did stop and I spent all night drying the water by towels until the other engineer came in the afternoon of the day after from the insurance company and stop the leak from the tank up in the loft and he surprised why your engineer left this tank on. I wounder why your engineer did stop the leak from the upper tank and why I paid the money, what was for? If you fair enough I want you to apologise and refund my money