Found A&D from their samedayplumbercambridge website and called for an emergency plumber due to toilet leaking onto floor. They couldn't do same day -- I called Monday and they said they could get someone to me between 12 and 2 on Wednesday. On Wednesday I was called at 2 and told it'd be between 4-6. Then 6.30. Then between 7.30 and 7.45. Plumber _did_ turn up at 7.40, finally. He was cheerful, friendly and polite. The job was difficult -- bad bathroom design, rusted bolts, awkward access. Apparently also some non-standard parts. However he had all the parts needed on his van, and he persevered and kept a great attitude despite the difficulties. I was billed for 2 hours -- as he was here a little longer, but he did need to take a call from another customer. Price was £85 per hour + VAT as I was quoted on the phone. Total cost came to £254, which I am very happy with for an emergency job plus numerous parts. He cleaned up after himself and did as little damage as possible to the bathroom (it was necessary to saw through some of the wood surround and break some grouting). 5 stars for the plumber and the politeness of the office staff. Maybe 2 stars for the timekeeping. But they do turn up and do the work.