I ordered pillow covers and inserts for our friends. The inserts arrived in great time. However, even though our shipping says we received them, the inserts did not arrive. I called A Gift Personalized and was told they would be resent, but they would arrive after Christmas. They didn’t arrive, so I called again. This time, the person entered them in the computer to go to shipping right then. Within a week, I believe, they did arrive. I do realize it was a hectic time of year, and customer service was very up from with me. I was offered to receive a refund and cancel the inserts, but I did want the product. Customer service was very helpful and worked well to get my gifts to our friends. Our friends are thrilled with the products!! Thank you!