While the actual policy and price were reasonable, and the customer service over the phone was courteous, I was less than impressed that a policy confirmed on March 24th 2016, took until 16th May 2016 for the documentation to arrive, and then to get two identical sets of documents. As this was a car insurance policy it meant that an physical insurance certificate could not have been produced had it have been required. While I realise that the police, DVLA and insurance companies can check that a vehicle is properly insured, it is not quite the same feeling of security, not having the actual certificate to produce when necessary. This is the main reason for my poor scoring! Disappointing when compared to other policies I have with A-Plan.