IT didn't particularly make us happy. My wife's car insurance was a painful experience due to your practice of putting everything in a vault. It was not clear to her whether she was covered for everything she had asked for. The terms seemed to indicate that a single extra mile over the estimated annual mileage would incur penalties. She was very close to cancelling but fortunately this was resolved by good old fashioned communication with the Manager and hard copy being sent rather than vaulted. Old fashioned I know but sometimes much more comfortable for your more aged customers who have not been brought up with computers from the cradle.