Absolute abysmal customer Service! first lesson in dealing in sales, - customers do not like to be repeatedly lied to, to cover incompetence! A1gifts Customer Service would not know how to admit their failings in despatch if they were paid to do so, then have the audacity to ask for a review, -not once but twice. Could seriously do with training on how to package and send expensive delicate Crystal items through the mail service, my parcel arrived in a condition a charity shop would not accept, yes that bad, and a miracle it survived! A tatty several times used cardboard box with 3 lots of different old parcel tape from at least 3 previous mailings, with old Royal Mail signed for labels -even though it came through next day Private courier service, (after several enquiries on its non Friday despatch -hence the lies) On my confirmation email it had not only my invoice address, but the completely different FULL address details of another customer in greater London as delivery address! The reason give was ''it didn't matter as they actually wrote despatch address by hand, my parcel would come to me" -so if to are Data Protection conscious, consider looking elsewhere The only positive about this company is that the products they sell are quite good, so if they get their Sales staff retrained in good customer service, and a new packing department organised it may become A1 to warrant its name. If not Avoid like the plague. Evie-C