You sent me a defective Galileo thermometer that you would not accept back as a return. I had put it away until my husband's birthday without noticing one of the weights was detached from one of the globes. My husband opened his present, wondering why it did not work, then noticed what the problem was. I contacted you straightaway but you refused to make a refund. I might have had the thermometer in storage for about 3 weeks before my husband's birthday. I was forced to by another one so as not to disappoint my husband. I asked for a refund on the first thermometer, explaining the situation, but so far I have received no response. I think that a deadline of 3 days for any returns to be made is extremely short and your response is less than sympathetic. I would not do business with you again or recommend you to anyone for your poor approach to customer satisfaction. Glenys Kitto