I saw this statement on google - [at A1Smartshop] "We strive to make every customer the center of attention". It's laughable. I had a terrible experience with this online shop. I purchased a soap dispenser, which was sent by the seller with two weeks delay, and then went missing. Between the time of purchase and establishing that there was theft, I communicated with Andy of A1Smartshop. He demanded (literally, quite unpleasantly) that I present a police report and said if I did he'd reimburse the cost of purchase. I filed a report with Met Police, and provided the report to Andy. But he seems to be not from the UK, so he did not believe the email that is generated when filling out an online report on the UK's met police website. He was so rude, and subsequently blocked me on email, which is utterly inappropriate. He also refused to partake in the investigation between my concierge office and a delivery company. If you have an issue with your parcel, do not count on any collaboration or help. Count on an insult, which will come aplenty. Awful experience.