What a mockery this outfit is, they are more than happy too take your money but when making a claim they won't budge. Sent in police report and was told it's not good enough and want a proper police report. The police only give one report what are they on about. Had been a customer for many years without making a claim and when we did we were treated like criminals, they wanted an investigation on us, we refused this as we had done nothing wrong and felt this was invading our privacy. When we cancelled our policies they wanted too know why, did they really think that been discriminated against that we would continue with their dodgy service or lack of it.