Had 2 issues with a camper van that led to the intervention of AA. Both times the announced intervention duration was off and the intervention delayed. The second time, the intervention was announced within an hour. Two hours later, I called back. They said they would call the team to check ETA. They announced an intervention 20 minutes later. One hour later, I called back. They announced an intervention 15 minutes later. When I complained that the times they gave us were hard to trust, they answered in a very annoyed way that there were delays in my area, which they had not announced at any point during prior conversations. All this was particularly difficult to deal with since the break down occurred in an area without cellular reception. I had to hitch hike my way back and forth to a point with cellular reception, each time leaving my 3 kids and wide behind. I explained this on the phone but received only an annoyed reaction (a realistic ETA would have saved 4 hitch-hiking trips). In the end, the issue (overheating brakes) was benign and could likely have been diagnosed on the phone.