They will only support you unless you need them! We bought a travel insurance from them. the flight dates were somehow input wrongly which weren’t matching our flight tickets dates (both insurance and tickets were bought on the same day). The flight agency which turn out to be just like our insurance company canceled our flight 3 days before the flight. We had to buy new tickets which cost us 2000$ more. We called AA and told them what happened and while it was crystal clear from our evidence that the input dates of the insurance were wrong, they used that against us and ignored our claim. The worst part was that they were quite rude and weren’t even sympathetic with us that showed their true self. We canceled all our other insurances with them right away!