I took out a site cover policy for my house renovations late last year and I need to update the amount insured by 24k to the existing policy . After waiting for nearly 2 weeks snd 6 phone calls to Follow up , I was being transferred to vero to pay and get the updated lcertificate and was promised that it would be sent to me the next day . After 2 days of no correspondence I decided to call back and was put on hold for 30 mins to speak to someone from vero who had no idea where my certificate was , put me on hold for another 20 minutes until she found it & when I received the email it was the old original certificate with the old amount . This has been a very stressful Experience which is causing me huge cost implications as my renovations been stopped until bank receives new certificate . I called me AA insurance the person I spoke to was unhelpful and simply said to wait for the update certificate and hung up on me . Absolutely disgusting service . I have multiple policies eith AA and always pay my premiums on time and to be treated to this is horrific .