⸻ Extremely Disappointed – A 5-Month Nightmare That Cost Me Financially, Mentally, and Emotionally I am beyond disappointed with how AA Insurance handled my stolen vehicle claim. My car was stolen in December and recovered later that same month, yet AA took over four months to finalize anything. During this entire period, I was left without a car, forced to manage my daily life under huge stress, while still paying for insurance that gave me no support. I did everything right on my part. I gave AA all the information they asked for, including my Spark mobile records, all correspondence, and access to anything they needed to investigate the case. I was patient and respectful throughout, thinking they would do the same. Instead, I was met with silence, rude behavior, and shifting blame. I had to borrow a friend’s vehicle and pay him $200 a week, which was a huge financial burden—especially as I’m the sole earner in my family. We struggled during this time, not just financially but emotionally. The situation caused sleepless nights, anxiety, and an ongoing sense of helplessness as I waited endlessly for answers. When I was finally contacted in March, I was told there was “no theft-related damage” and I should just take the car back. But when I saw it, the reality was completely different: • Back seat damaged and misaligned • Rear bumper broken • Music system not working • Dashboard cracked • Interior dirty and clearly mishandled All I asked for was a proper mechanical assessment before accepting it—but instead of support, they accused me of refusing to take it and told me I had to pay storage fees. When I asked for some compensation for the five months of stress, financial loss, and emotional toll, I was met with cold and dismissive replies. No empathy. No accountability. Just pressure to close the case and walk away. AA Insurance turned a terrible situation into a long-lasting trauma. I feel let down, disrespected, and exhausted by this entire experience. I would never recommend AA Insurance to anyone. If you’re looking for support in tough times, look elsewhere. This was one of the worst customer experiences of my life