I ordered a University textbook for my son (to be shipped form the UK to South Africa) , because I could not find it locally anywhere. Less than an hour after ordering though - on a SUNDAY - my son found a second hand version via a friend. I immediately tried to cancel my order, via 3 different channels (email, web form and , return function). On Monday mid morning I was finally responded to and told my order could not be cancelled as it had already been picked - not SENT mind you, just selected form a shelf. So I should wait for it to arrive and then I could send it back... again it was getting sent half way around the world to South Africa, that makes no sense. It was still right there!! Now over 2 months later it has not arrived, and their only comment is, 'oh well let us know if you want to order another one, it must be lost in the mail...'. No tracking number, no details, no interest, no nothing. Wow fabulous customer service all around. NOT. Thanks for literally nothing Abe books, except costing me money.