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Anonymous
Bought a book set and it was marked as shipped within minutes without tracking, the next day I noticed the sellers account appeared to be suspended so i reached out to the seller for a tracking number, abe policy is the seller has two days to provide tracking after purchase which was not done, policy also states they have two days to reply to any questions from buyers and or potential buyers and this was also not done. Now by this point between the account being suspended and no replies i know im not getting the books so i reach out to abebooks to be told i have to wait until the delivery date has past but they do acknowledge the seller is being investigated NOW my issue with this is the seller was either hacked or a scammer and abe shutting the seller down without reaching out to the buyers is a dangerous game, the policies were already broken so in my eyes im due my refund but in their eyes i am due nothing until the arrival date has past knowing full well the account i bought from is committing fraud. I reached out to paypal and was refunded in FIVE minutes, ive only had to dispute with them one other time and paypal took days to decide so that makes me wonder if they get inquires about this company often? My advice if you do buy. 1. Request tracking immediately 2. Screen shot every single detail from abe policies to the sellers and the description of what your ordering. 3. Dont waste time, give them the two business days they are allowed and then go for the refund,if they arent following policy thats between them and abebooks not your wallet. 4. PAYPAL my buyer didnt accept paypal but i have a paypal debit card so i used that via my applepay and im grateful i did and i would never buy anything online any other way.
6 months ago
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