I've been using Abel & Cole for 4 years as I decided to start a keto diet to manage my diabetes and didn't want to buy supermarket veg filled with sugar and chemicals. Their site is reasonably easy to use and you can buy individual items rather than a pre-set box or exclude certain items. They also offer some interesting meat, fish and larder items. However, they don't care at all about your custom. During covid, they dropped the option to exclude items or order individual items, and you could only order their pre-set boxes (filled with heavy starchy carb). More recently they have decided to only deliver to me before 7am and are refusing to change the time. I've had deliveries sent to my office between 9am and 1pm for 4 years, but since my 20-year-old secretary has left suddenly the driver can't come after 7am. All my items (including unrefrigerated milk) was left outside the building for 2 hrs, which I did not authorise. Their answer is to leave the box with a neighbour (this is a business park) or take my custom elsewhere...the excuse is that they care too much about their carbon footprint to return to a reasonable hour, which they managed to do for 4 years before (but don't care about collecting 3 weeks of boxes they are so proud to recycle.)
They also decided to put an expiry on a £70 gift voucher and only let me have £20 of it on my account. They have not refunded the £50 to the donor either.
Given they are one of the most expensive organic veg suppliers around, and that other sites like Eversfield and Riverford, are not only expanding their ranges but also offer much more flexible delivery, take your money elsewhere. Apparently they won't miss it.
1 year ago
Abel & Cole has a
2.7
average rating
from
29
reviews
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