I booked Priority Parking for my wife as it is important to me that she has a safe nearby parking place at the airport while she travels on short trips. I don't mind paying a premium for the Priority Parking as it meets these requirements. Getting out of the Parking area, however, never seems to be straightforward. The barrier refused to lift when my wife tried to exit. Her Debit Card was demanded and a further £68 taken from my account in return for passage off the property. That aded up to a sum in excess of £100 for a little over 24 hours in the Parking lot. Less than satisfactory. When I called for a refund, I was told I have to send an email. You have much to learn before you can claim "Excellent".