My flight was delayed by nine hours. I went to the customer point to explain and ask for my ticket to be extended. No such luck I was promptly charged impolitely £22 extra. After a long , stressful, exhausting day this extra charge nearly made me cry. I had parked there for two weeks but nine extra hours through no fault of my own cost me a quarter of the two week price on top. Shocking that exceptional circumstances can't be considered. I probably would park there again a taxi home would have been cheaper. I have chosen a normal grading because I don't expect anything else. I still have my receipt if you would like to refund me.