We recently used the short-stay car park which we had booked online with no difficulty. Upon arriving at the car park the number plate recognition system didn't work. The machine advises you to press the 'assistance' button rather than press for a ticket, which we did. It took at least 10 minutes for someone to answer and they were rather abrupt and not particularly helpful. Upon our return from holiday, we then had to seek further assistance in order to validate the ticket so we were able to exit the car park. Not exactly the start or finish to our holiday we'd been hoping for. Disappointing!