This was my first use of the facility, as have previously either used the short term facility or Airparks. Initially on entering the park, is was quite difficult to locate available spaces, which I subsequently found on my walk to the bus. Which departed just as I arrived at the stop. On return I had already been delayed 5 hours due to not arriving in time for my flight !!, There was no bus at the terminal, and I used the phone as required, however no answer. A further user arrived and she did get through, but was asked where she was !!!At 9.30 pm I then went to my car and when trying to leave the park, I was advised that I was due to pay £ 11.00!!!. I had prebooked for 2 days in advance, and arrived at the park about 8am on the 12/11 and as far as I was concerned it was still only 13/11 !! I eventually got to speak with a member of staff and after a few minutes of calling and recalling the help button I did get out with no extra payment. I will think twice about using this service David Nightingale