This company is the worst I've ever dealt with. I purchased a commode and have had nothing but trouble with it from the beginning. Not only has the bucket collapsed for the 6th time now and caused a lot of mess and it's ruined my carpet and I am disabled and housebound and I've told them I'm not happy with it . They won't refund me and have changed the bucket underneath and say its a used product and no refund . I told them there is a bad design and shouldn't happen but all they do is argue with me . They are not sympathetic,helpful more argumentative and combative. I will never shop with them again. Considering its for disabilities it's a joke ! I'd advise you not to bother as once they have had your money it's game over