Bought the chair via the website. Postage was delayed due to bank holidays but they sent it out on New year's Eve which is fantastic. Packaged very well and good courier used. Instructions where clear and it was reasonably easy to put together with what was included in the pack. Chair is made of good quality materials and is very comfy. As a professional engineer I was very impressed. I've seen "maritime" seats costing 10 times as much as this chair come nowhere close. The included Allan key/screwdriver combo alone was made out of better steel than many off the shelf Allan keys! Only thing I could complain about is it comes with so many nice cushions and lumbar supports that I am to thick to use properly. Maybe a quick guide us idiots? Very happy will be recommending you to all my friends! Can't believe it was only 179 quid!