This company at first we’re great and helpful I had explained the situation of buying a Christmas/ Birthday present for my partner and checked the returns policy and return dates. The gift I had brought for my partner was too small, so I rang to check again of the returns and was told that it should fit him and he needs to re- try it on again. It still did not fit and so I returned the item. Due to the current circumstances unfortunately my item arrived 1 day out of the Christmas returns policy which when I first spoke to a member of the team when I ordered the item told me Christmas extended returns were until the 28th Jan. Now all of a sudden it’s the 14th and I can have a credit note. I rang and spoke to the same person who told me to double check with my partner and try the item on again, I asked about other options which they didn’t have any in a larger size that my partner liked. So the man agreed to sort me out with a refund. Great I thought, NO. Since 15th Jan I have been on the phone trying to get some news on my apparent refund from absolute snow, I get mugged off every time or they just ignore the phone, emails they won’t reply to me. I find this extremely unprofessional and I will never purchase from them again!