Awful warranty service... AVOID!!! I purchased a North Face bag back in October 2020 with no issues, the item was great and exactly what my partner had wanted. Unfortunately in November 2021 one of the pockets' zippers came off so I promptly submitted a warranty claim request. Four months later I am still waiting for the bag to be repaired. I receive no communication from Absolute Snow unless prompted with a follow up message, I have been given all manner of excuses as to why the process has been delayed, as well as promises that the claim will now be treated as a matter of 'urgency'. I'm certain that if I didn't keep chasing Absolute Snow they would happily allow my bag and the £70+ I spent on it to be lost in the ether... if it isn't already. Appalling service.