Diabolical Service - you really should avoid using this company. I am going to have to use VISA Chargeback to get my money back and purchase elsewhere. I ordered some skis, was advised of delivery, and had a text confirming the delivery date. They didn't turn up. Two days later still no skis. Several calls with Absolute Snow and they wanted me to wait, not interested in helping me. The courier (DX Express) confirmed they had lost the item and would be advising the sender. Absolute Snow still refused to send a replacement until they had that in writing from the Courier. So I am still awaiting skis. Finally, I decided that I had given them sufficient opportunity to make things good and they had not. So my next step is to use the VISA Chargeback and obtain my money back that way. I would never use this awful company again. Read some more of the reviews - I am saying nothing new. They have form on goods not arriving, poor customer service, and reluctance to refund. My advice, spend another Tenner and go to a Company that cares and provides a Service.