Update 22nd Dec 2014 : Following contact by AC Audio after my review, I am pleased to say that this matter was resolved very promptly and without fuss. How a product in such condition entered the supply chain remains a mystery. But my faith is restored through the persistence of AC Audio to want to put things right, together with my acceptance that they are internally investigating the process. I would now recommend AC Audio on this experience. ------------------------------------ Very prompt confirmation of order and quick despatch made me feel very good about this company. However, when delivery arrived it became clear that I had been passed off with a second-hand or ex-demo unit sold as new. How do I know> product packaging slightly torn, operation manual in torn plastic bag, supplied battery loose and graunched as if dropped on gravel or a rough surface, main product covered in finger prints and non of the usual clear sticky protectors on the display screen or buttons. As it is a Christmas present, I do not feel I have time to resolve it with the company in time. But this was sold as a brand new product and some might judge this to be less than honorable trading. Had it been marked as 'ex-demo' or 'graded stock' I would have no qualms. What a shame that all the good points get blown away by questionable practice of mis-representing the sale. I would urge anyone to seek confirmation of what they are really getting before parting with any money!