I let my account lie fallow for a few months last year - I didn't get answers to emails and felt I had no personal relationship with anyone down there. I had a bad trading period with an advisory service in Cornwall and wanted out. Coincidentally one of your guys called me and said why not give Accendo another try? I did and it's turned out well - I've rebuilt up my capital slowly and have a more optimistic attitude towards CFD trading. Now I can pick up the phone or send an email and get a reply very quickly. My main point of contact is James Abbott who, while not allowed to advise me on trades - wisdom or direction, he is always there to explain (or console on a bad day); always quick to congratulate on successful trades which shows he is keeping an eye on his account holders and is taking a genuine interest. When he is not available the other guys are also friendly and helpful so the business front of house is working. I can imagine the bedlam and stress of a busy trading floor but this never comes over. All in all very good all round. While I do this without blinkers I can supplement my income and support my expensive hobby. I'd seriously consider an advisory service in the future - take it a step further with Forex, indices etc - FTSE permitting - especially if Accendo made commission dependent on successful trading -would get a 'we're in this together' vibe. Chris Cauwood CFD 47