Shocking company. Sent the company review request 24 hours before the installation was due, then didn’t show up for an AM appointment. When I called to ask them for the reason of the delay, was informed this was due to a ‘technical issue’ And the appointment was cancelled yesterday but NO ONE INFORMED ME!!! Was happy to rebook at a weekend or evening (so I didn’t need to take another days unpaid leave) but unable to accommodate so take head, if you need to book time off work for your SMART meter to be installed, call them the day before as they provide no communication whatsoever about appointments booked or appointments they cancel!