So sad I try to support this local store but when the manager has such an indifferent, cold, arrogant attitude I ask myself WHY? One of the main items I purchase at Lutz Ace is armadillos repellant pellets. I use the coupons and rewards $ I receive from all my purchases. So June 2, I put in an online order for 4 bags of the pellets. I know they sell out of it fast and only stock 1 bag, however I assumed they would just order it and call me when my 4 bags came in on Thursday as in the past. I received an email soon after indicating the order was cancelled. So I called the store and talked with them about it. I also asked if my coupons would be “restored” bc there was no indication of that or if I would be losing the $25 rewards and coupons - to no fault of my own. The man who answered was so kind he told me to come in with a paper copy of the $20 off $100 and they would take care of that and my $5 reward I earned and had applied to this order. Went to the store and talked to someone at the check out desk…he said there was nothing he could do about the situation bc he has nothing to do with the website??? I told him I called THE STORE not a number on the website and was told to come in they’d take care of the situation - that’s when he arrogantly informed me that he was the manager and he has nothing to do with the website. Questions: Aren’t they both Ace Hardware and wasn’t the online order cancelled bc he didn’t have 4 bags in the store?? If that is the case then yes he does have something to do with this and could have told me to wait or to go home while he called to see what could be done. BUT NO. He had no desire to try resolve this. It was so frustrating that he just said the same thing over and over thinking I didn’t understand - yes I understood - he wasn’t willing to go above and beyond to try resolve this situation - Management 101. Especially when this was no fault of my own! BTW He would have gladly order 4 new bags today for June 3 without resolution or the other option he said was to wait until next month to get my new coupons and rewards???