I went to my local Ace Hardwear store to purchase some paint for a furniture project and ended up also buying several other items. I opened my paint and spent the next 2 hours painting an antique buffet. I noticed immediately that the paint didn’t look like the paint chip. However I thought it would probably dry differently. It did not dry the color of the chip. When I called the store the manager made several excuses as to why this was not their fault. Never at any time did she say that she was sorry this happened and to come back in so they could make it right. She hurled reasons such as lighting in my home, the fact that I probably picked the wrong color, the piece of furniture could have been too dark, etc. I asked if I could bring it back and have it corrected or replaced. Of course I still had the receipt since I had just purchased it. She told me to go ahead and bring it in but she couldn’t promise anything. I also had purchased a water hose that said soaker. I had no idea that the hose wasn’t a “regular” hose until I plugged it onto my faucet. I don’t garden and just need something to water a few water baskets. She said they would not take it back even with the receipt and packaging. She went so far as to insult me by saying that most people have the sense to know what a soaker hose it for. I was absolutely outraged at this point. I told her that I would not be shopping in her store going forward that I would go to Lowe’s or Home Depot where returns are gladly accepted and customers are treated in a respectful way that they want to spend money on their store. She laughed. I have never encountered such poor store management. This is the Davidson NC store. They have forever lost my business.