My home office needed to be painted because the old color was too glossy to act as a background for Zoom meetings. The woman who helped me was very kind and fun, but she did not explain sheens of paint well at all. She immediately told me to get eggshell, saying it would be different and better. Well, the room is painted, and it is certainly not better. It is same. I called the store to ask what could be done, but they simply told me to spend another $80 on a gallon of paint and paint over it. I was frustrated and said I purchased it at the specific suggestion of a staff member. They did not care. The staff apparently needs to listen so they know what a customer is asking for--and then to advise customers accordingly so the people doesn't suffer an expensive loss. There was no concern or help given to correct the staff member's mistake.