Customer service is AWFUL. My laptop was sent in for repair for a screen issue (an inherent issue not due to neglect) in august, and when I recieved it back in September it was still broken. I subsequently sent it back for repair again, and have little to no communication for 6 weeks. The only communication I've had has been through email (which takes a week minimum to reply) on twitter which just says theyll pass your details on, and a foreign call centre which were useless and none of my questions were answered during any of the communication. I recieved an email after an exchange on twitter asking me to pay over £200 for the repair which is an ongoing issue, and the laptop was still in warranty when they recieved it. I am FURIOUS and cannot discourage people enough to stay away from this wretched company.